Terms of Use

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Terms of Use

1. GENERAL RULES

1. These Terms of Use, together with all other additional terms and conditions and information that may be provided in the provision of goods and services (hereinafter referred to as the Rules), are considered between Regina Rainienė, Personal identification number 46708130179 Individual activity no: 1093734, address: Krant 12-oji str., 18, Kaunas, Lithuania (hereinafter referred to as the Company), as the mamaterra.lt and administrator of the e-shop (hereinafter referred to as the E-Shop), and you, as a user of the e-Shop, a binding agreement has been concluded, which regulates your use and purchase of goods in the E-Shop, mutual rights, obligations and responsibilities when you order and purchase goods offered by the Company (hereinafter referred to as the Goods).
2. Using E-mail. In the Store you agree to be bound by all provisions of these Terms. If you do not agree with any of these provisions, you are not entitled to use the E-mail. The Store and / or other services provided by the Company.
3. The Rules for the relationship between you and the Company begin to apply from the moment you start using the E- The Store and/or the services provided by the Company.

2. REGISTRATION IN MAMATERRA ONLINE STORE

1. Before you start using mamaTERRA online store you must register the store by filling out a registration form. In the registration form you must provide the following personal data name, surname, e-mail. postal address, delivery address and telephone number of the goods. The Company may also specify other personal data that you will need to provide in order to use the goods and / or services provided by the Company.
2. It is your responsibility to ensure that the data provided in the registration form is accurate, correct and complete. You may not provide incorrect data and/or data that is not yours.
3. You must create individual login data, keep them secret and not disclose them to any third parties. You are fully responsible for the complexity and security of the login credentials you create.
4. If you want to buy products in mamaTERRA online store, you must be at least 16 years old. In the event that you are under the age of 16, you must have the permission of your parents, guardians or other persons responsible for you.

3. INFORMATION ABOUT YOU

1. The processing of personal data in the company’s activities and the placement of cookies are regulated by the provisions of our privacy policy.

4. THE MOMENT WHEN YOU MAKE AN ORDER

1. The agreement between you and the Company is considered concluded from the moment you form an order in mamaTERRA online store, you provide the data necessary for concluding a contract, delivering an order, clicking on the link “Buy”;

5. YOUR RIGHTS AND OBLIGATIONS

1. You have the right to purchase goods in online store from the Seller in accordance with these Rules and in other e-mails. the procedures laid down in the store’s information sections.
2. You are obliged to pay for the Goods and accept them in accordance with the procedure established by these Rules.
3. If the data provided in your registration form changes, you must update them immediately.
4. You undertake to accept the ordered Goods and pay the agreed price for them, to which an additional fee of up to 5 euros for the ordering service (delivery) of goods is added. The final price to be paid, including any fees due, is indicated after you confirm the order.
5. You have the right to return the Goods of inadequate quality when the Goods are damaged or their validity on the day of delivery has expired.

6. RIGHTS AND OBLIGATIONS OF THE COMPANY

1. If you are trying to harm operation in the Store, or if you otherwise do not comply with these Rules and other provisions provided by the Company, the Company may, without prior notice, restrict, suspend your access to the online shop or cancel your registration.
2. The Company may, in the event of significant circumstances, temporarily or permanently terminate the activities of the store without prior notice to you.
3. The Company may unilaterally change the terms of these Terms and Conditions at any time. Every time you want to go shopping in the store, you must familiarize yourself with the Rules and follow them.
4. The Company has the right to set the minimum size of the cart of Goods at its discretion, i.e. y. the minimum price at which your order will be accepted and executed.
5. The Company undertakes to deliver the Goods ordered by you to the specified address in accordance with the conditions specified in section 10 of the Rules.
6. Due to important circumstances, the Company, unable to deliver the Product ordered by you, undertakes to offer an analogous product or as similar as possible in its characteristics. If you refuse to accept a similar product or the most similar in its characteristics, the Company undertakes to return the money paid by you within 5 (five) business days, if a prepayment has been made.
7. If you exercise the right of return of the Goods, the Company undertakes to return the money paid to you no later than within 5 (five) working days from the date of receipt of the returned Product.

7. ORDERING GOODS

1. In mamaTERRA online store you can place orders online and shop 7 days a week at 24 hours. per day.
2. All prices for goods of our store is indicated in euros, including VAT.

8. SERVICES OF THIRD PARTIES

1. In order for the Company to receive your payments and deliver the purchased Goods to you, the Company uses the services of third parties. These persons, who are not affiliated with the Company, shall be guided by their own terms and conditions. In no case shall the Company be liable for the content or services displayed by these third parties.
2. In no case shall the Company be liable for any damage or loss related to the services provided by third parties, whether it is payment, delivery, distribution or any other service performed by third parties. Therefore, the Company highly recommends and requires you to carefully read and follow all the rules and conditions that are set by third parties.
3. Any claims, complaints, questions, observations or accusations related to the services, acts or omissions of third parties must be addressed directly only to these third parties and in no case to the Company.

9. PAYMENT FOR GOODS

1. You can pay for the Goods using online banking through banks: “Luminor”, “Swedbank”, “Citadele”, “SEB”, “Šiaulių bankas”, “Revolut” and many other online banking providers.
2. You can also pay for the Goods with VISA, MasterCard debit and credit cards issued by banks.
3. After you pay for the Goods by banking through the above-mentioned banks or by entering payment card details directly and not receiving the ordered Goods, for reasons beyond our control, as well as if you violate these Rules, payments made are not refunded.
4. The Buyer undertakes to pay the order immediately from the date of confirmation of the order. The order is started to be executed only after receiving your full payment for the Goods and delivery.
5. If the Buyer fails to make the payment within the specified time, the order is canceled.

10. DELIVERY/PICK-UP OF GOODS

1. When ordering the Goods, you can choose the method of delivery of the Goods, i.e. y. use the delivery service of the Goods provided by the courier (ours or a third party).
2. By selecting the Delivery Service at the time of ordering, you undertake to indicate the exact place of delivery of the Goods.
3. You undertake to accept the Goods yourself or to indicate at the time of the order the person who will collect the Goods. In the event that you (or the specified other person) cannot accept the Goods, and the Goods are delivered to the specified address and on the basis of other data provided by the Buyer, you do not have the right to make claims to the Company regarding the delivery of the Goods to the wrong entity.
4. The delivery fee is calculated depending on the size of the order you have placed and the place of delivery:
  1. For the delivery of goods to all cities of Lithuania, an additional transportation fee of up to EUR 6 (including VAT) is calculated. The price is 4,5 eur for sending by parcel locker and 6 eur for sending by courier.
  2. For the delivery of goods to the Curonian Spit (In Lithuania), an additional transportation fee is charged.
5. Once you place your order, it is delivered the day after payment (except weekends). There is no option to choose the delivery time. After placing an order to other cities of Lithuania on weekdays before 12 noon, the Company or a third party delivers the Goods within 3-7 working days. In the event of any problems or shortage of goods, the Company shall immediately notify you of the possible longer term of delivery of the Goods and, if you are satisfied with this, the Company shall continue to carry out the delivery of the order. In the event that the longer delivery period of the Goods provided by the Company does not satisfy you, the submitted order is canceled and the amount of money paid by you is refunded in accordance with the procedure established in these Rules.
6. In all cases, the Company is exempted from liability for violation of the terms of delivery of the Goods if the Goods are not delivered to you or are not delivered to you on time due to your fault or due to circumstances beyond the control of the Company.
7. The Company shall not be liable for any action, omission or event from the moment the Goods were handed over to the company providing delivery services (courier). In the event that the package you have received has external defects, you must inform the courier about it at the time of delivery of the Goods.
8. At the time of delivery of the goods to you or your authorized person, you (or your authorized person) must, together with the Seller or the courier who delivered the Goods to you, check the condition of the parcel and the Product(s) and sign the transfer-acceptance document of the parcel. After you have signed the transfer-acceptance document of the consignment, it is considered that the parcel and the Goods are handed over of proper quality, there are no violations of the Goods, the basis of which is attributable to a non-factory defect, and there are no discrepancies in the assembly of the Product (s).
9. If you notice that the packaging of the submitted parcel is damaged, the Product(s) is damaged and /or the Product(s) are in the wrong configuration, you must mark it in the transfer-acceptance document of the parcel and, in the presence of the Seller or his courier (third party), draw up an act of violation / non-conformity of the free-form consignment and / or the Product (s). In the event of failure to perform such actions, the Company is exempted from liability to you for violations of the Goods, quality, assembly, packaging violations that you have not marked in the delivery document of the Product.

11. EXPIRY DATE OF THE GOODS

1. The characteristics of each Item sold by the Company are generally indicated in the Product Description next to each Item.

12. RETURN AND REPLACEMENT OF GOODS

1. In case of return of defective Goods, the Company undertakes to pick up defective Goods and replace them with analogous goods. In the event that the Company does not have analogous Goods, the Company undertakes to return the money paid for the goods to you.
2. It is necessary to inform about the defective Goods or the error that has occurred by email to [email protected] the same calendar day that the Goods are delivered.
3. When returning or replacing the Goods purchased in mamaTERRA online store, we will ask you to fill in the submitted letter of return or exchange of the Goods.
4. Depending on the type of Goods offered by the Company, you have the right to make a claim to the Company on the same calendar day from the date of delivery of the Goods on the same calendar day from the date of delivery of the Goods due to the discrepancies subsequently noticed and recorded by acts. In this case, the Company undertakes to examine the claim within 1 (one) business day and, in case of a reasonable claim, replace them with goods that meet the quality requirements or return the money paid for the Goods.
5. In all cases, the money for the returned Goods is transferred by payment order and only to the payer’s bank account.
6. The conditions for the return of goods do not apply to:
  1. If the goods were damaged.
  2. When the packaged goods after delivery have been unpacked and are unsuitable for return.

13. LIABILITY

1. You are solely responsible for the accuracy of the personal data provided. If you do not provide accurate personal data, the Company is not responsible for the consequences arising from this and acquires the right to demand compensation for direct losses incurred by you.
2. You are responsible for the actions taken when browsing in our online store using the account created by you.
3. The Company shall be exempted from any liability in cases where the losses arise due to the fact that you, not taking into account the recommendations of the Company and your obligations, did not get acquainted with these Rules, although such an opportunity was provided to it.
4. The Company is not responsible for the fact that the color, shape or other parameter of the Product in the Store may not correspond to the actual size, shape and color of the Goods.
5. The Company is not responsible for the fact that you have not been able to make proper use of the Email. The services provided by the Store are due to the fault of third parties, including, but not limited to, the Internet, mobile communication provider, email service provider.
6. The Company shall not be liable to you or any third party for any damage or loss of any amount or nature to you or third parties, including, but not limited to, direct or indirect and property or non-pecuniary damages or losses related to noncontractual or contractual liability, loss of income or profits, penalties (fine, default interest), as well as losses in any way related to the disruption of normal business activities.
7. Company is not responsible for the links or content of other websites that are directed to the mamaTERRA online store, damages or losses, including, but not limited to, related to computer viruses that may infect a device, software, data, or other property. The Company is not responsible for your use of the store, browsing it, or downloading any information or data from mamaTERRA online store.
8. The Company is not responsible for the information provided on the websites of other companies, even if you access these websites via links available in the store.
9. You should not accept the information provided in the Store directly or literally, regardless of the context, conditions and descriptions provided. To the maximum extent permitted by law, we limit our entire liability to all warranties or conditions in connection with the activity of the store.
10. The Company also does not assume responsibility if you do not accept the ordered Goods, if you do not open the door, do not answer the phone call, etc., if the Store does not operate due to technical failures, malfunctions and other types of interruptions through no fault of the Company, if the bank’s payment card management system or electronic banking system does not work due to technical failures, malfunctions and other types of malfunctions.
11. You are responsible for the data registration transfer to third parties. If third parties use your registration data, you are responsible for the actions taken by the third party.

14. INTELLECTUAL PROPERTY

1. Any content (trademarks, titles, designs, etc.) is published in our online store, as well as the Goods we offer, is protected by copyright or other intellectual property rights. You may not use this content for commercial purposes or for any other purpose.

15. SENDING INFORMATION

1. The Company sends all notifications to the e-mail address provided in your registration form.
2. You can send all your messages and questions to mamaTERRA online store through the “Contact” page section.

16. FINAL PROVISIONS

1. These Rules shall be governed by the law of the Republic of Lithuania.
2. Any dispute is resolved by negotiation. If the dispute cannot be resolved in the above manner, it must be resolved using the Electronic Dispute Resolution System [https://webgate .ec.europa.eu=””], supervised by the European Commission.
3. The Company may change these Terms at any time, and any change shall take effect from the date of its publication moment. You take full responsibility for familiarizing yourself with these Rules every time you use mamaTERRA online store, shop or buy goods offered in it. The goods in these Terms and Conditions mean any goods and products that can be bought using mamaTERRA online store.