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Frequently Asked Questions

Essential Oils

What is an essential oil?

Essential oils are the immunity developed by the plant, the blood of the plant, which protects it from the harmful effects of the environment, for example. through the scorching sun, pests, lack of nutrients, lack of water, healing wounds, as well as attracting vadztic pollinators and acting as a means of communication between plants. The essential oil of one plant can consist of several dozen different chemical compounds that comprehensively protect the plant.

Throughout the history of the world, many cultures have used essential oils due to their health-promoting properties. Modern trends towards a holistic approach to self-care and the growing scientific justification of alternative health practices are driving the rediscovery of the health benefits of essential oils.

Many oils have strong cleansing properties. Due to the unique chemical structure, the oils applied to the skin can give a targeted effect, and certain oils can even be used inward. The power of the plant is enormous, and the essential oils are 50-70 times stronger than the plant itself.

How to use essential oils?

Essential oils are used for a wide variety of emotional and physical wellness purposes. They can be used alone or in complex mixtures, depending on the specific need and the benefits sought.

Essential oils are usually used in one of three ways: aromatically, on the skin or inwards. Using essential oils is extremely simple, but they change lives. In cooperation with experienced users of essential oils, new lovers of essential oils will be able to enjoy a more useful and pleasant experience.

Is it safe to use essential oils?


Essential oils are strong concentrated plant extracts that must be used only as directed.
Use only pure essential oils and follow the warnings and instructions on the labels:

  • Essential oils should never be instilled into the eyes or ear canal.
  • We recommend diluting almost all essential oils according to the norms of dilution depending on age, state of health.
  • If you notice redness or irritation on the skin while using essential oils, apply basic oil, for example, fractionated coconut oil, to the affected area – the water does not dilute the essential oils.
  • Some etric oils are phototoxic – you can not go to the sun for some time.

If you are waiting or under the supervision of a doctor, consult your medical professional before using essential oils.

What does the CPTG standard mean?

DoTERRA™ CPTG Certified Pure Tested Grade (certified, pure, proven quality) essential oils are pure natural aromatic compounds carefully isolated from plants. They do not contain fillers or artificial ingredients that dilute their effective properties, in addition, they do not contain contaminants or impurities of other chemicals.

It is extremely important for us to protect our oils from foreign substances and to ensure the proper level of the concentration of active compounds in the oils, and thus we guarantee the safety and efficiency of the oils. Many oils are presented as oils of therapeutic class, some of them can be pure, but only a few of them are studied with the strictest standards for testing the chemical composition.

DoTERRA CPTG Certified Pure Tested Grade essential oils are tested by mass spectrometry and gas chromatography to ensure that each batch of oils has a pure and effective composition. doTERRA works closely with the best oil chemists and growers working around the world to help you choose the right type of plants that grow in perfect climatic conditions and are harvested at the right time. Aromatic compounds of plants are talentedly mined by experienced distillers, and to ensure purity and composition, chemical analysis is carried out.

DoTERRA CPTG Certified Pure Tested Grade essential oils are some of the purest and most valuable essential oils you can find in the world today.

Verified, reliable. All doterra wellness products are subject to equally high standards of safety and efficacy. The Scientific Advisory Board takes care that doTERRA cooperates only with the best development and production partners, who are certified according to the Good Manufacturing Practice (GMP, good manufacturing practice) standard and are famous in the market for the most modern innovations and the highest quality. Each doTERRA product will meet and exceed customer expectations.


Is it necessary to register to shop ?

Both registered customers and customers who have chosen guest status can shop. Registration simplifies and speeds up shopping: it allows you to see all the orders you have made, easily and conveniently make a refund, and, after saving the payment card and delivery address, make the next purchase extremely quickly. Also, registered buyers receive special offers for purchases.

What is a shopping cart?

The shopping cart is all the goods selected by the customer in one place. By adding the goods you like and want to buy to the shopping cart, it is possible to change their quantity, delete or add other goods. You’ll also see the total amount of purchases. After collecting the shopping cart, it is not necessary to shop immediately, but we do not guarantee that the selected product will not be purchased by another buyer. A basket of goods is not a means of booking.

If the itemis sold out, is there a chance that it will return to trading?

Many of our goods are supplied constantly, so if the desired product is not currently available, you can be sure it will arrive soon. Next to such an item you will see the marking “Pre-order”. As a rule, the goods are replenished during the week, unless otherwise specified. Such a product can be ordered, and upon receipt it will be sent to you, on the right of way.

How do I know about the status of my order?

After a successful order, the buyer receives an email confirming this. a letter with the details of the order. If for some reason the order cannot be fulfilled, the customer will receive an email. a letter with information on why the order cannot be fulfilled. After confirmation, the possibility of canceling the order is no longer available, since the goods are immediately ready for shipment.


How can I pay for the goods?

Payment for goods can be made by MAESTRO, VISA, MASTERCARD debit and credit cards and through electronic banking.

How do you know that the payment worked?

After successful completion of the payment, you will receive a letter confirming this in the “Order Confirmation”.

Is it possible to receive a VAT invoice after shopping?

So. In the “Payment” section, select “Company details” and enter the necessary fields. After completing the order, the invoice will be sent to the specified e-mail. at the postal address.


What are the methods of delivery of the ordered goods?

Parcels are delivered in two ways:

– delivery to the selected parcel terminal – parcel locker.

– delivery to home, work or other specified address by courier.

We cooperate with LP express, Omniva and DPD carriers in Lithuania, as well as with international delivery companies DHL, UPS and GLS.

How much does delivery cost?

The cost of delivery using the courier services is 6,00 EUR, to the parcel locker – 4,50 EUR.

Delivery abroad costs 10,5 EUR.

How long does delivery take?

As a rule, the goods are shipped on the same day of ordering and are delivered within 1-3 working days, depending on the capabilities of the carrier.

We deliver the goods abroad within 3-7 working days.

Whatis it possible to find out about the status of the order?

The status of the parcel can be seen in the “My Account” section of the After a successful order, the buyer receives an email confirming this. a letter with the details of the order. After confirmation, the possibility of canceling the order is no longer there, since the goods are immediately ready for shipment. If, for any reason, the order cannot be fulfilled, the customer will be informed by a separate e-mail. Letter.

Do you send goods abroad?

We also deliver the goods to other countries at the address desired by the customer. You can contact us by phone for your order. +370 682 26633 or e-mail [email protected]


Can I return a defective product?

For some reason, defective goods ordered from can be returned within 14 days from the date of receipt. Labels and packaging of goods must not be removed or otherwise damaged (this does not apply to defective goods).

How is the return going?

In order to return the goods, please send an e-mail. a letter to the address [email protected]. In it indicate:

– First Name Surname;

– The goods you want to return and their quantities;

– Order number and date;

– The reason for the return.

After obtaining the seller’s consent to the return, send the specified goods to the post office of Kaunas Urmo bases (LP express, Omniva or DPD).

Howmuch does a refund cost?

Returns email. the store is free. The customer only pays the cost of sending the return, if the goods have not been defective.

Kada is the money refunded for defective goods?

The money is usually refunded within 5 working days using the same payment method that was used at the time of purchase. After the return is made, the client will receive an e-mail confirming this. The legislation provides for the possibility of a refund within 14 days from the date of submission of information about the withdrawal from the contract.


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