Become doTERRA registered member and get 25% discount!
Free shipping for orders with 150 EUR and more!


Shipping & Product Return


    1. When ordering the Goods, you can choose the method of delivery of the Goods, i.e. y. use the delivery service provided by the courier (third party).
    2. The goods are delivered throughout Lithuania within 3-7 days. d.after  confirmation of the order. Goods going abroad are subject to ~ additional delivery charge. There is no option to choose a time.
    3. By selecting the Delivery Service at the time of ordering, you undertake to indicate the exact place of delivery of the Goods.
    4. You undertake to accept the Goods yourself or to indicate at the time of the order the person who will collect the Goods. In the event that you (or the specified other person) cannot accept the Goods, and the Goods are delivered to the specified address and on the basis of other data provided by the Buyer, you do not have the right to make claims to the Company regarding the delivery of the Goods to the wrong entity.
    5. The delivery fee is calculated depending on the size of the order you have placed and the place of delivery:
      1. For delivery to all Lithuanian cities an additional transport fee of up to 6 Eur (incl. VAT) is cha The price is 4.5 euros for sending by parcel locker and 6 eur for sending by courier.
      2. For the delivery of goods to the Curonian Spit, a separate additional transportation fee is charged.
    6. When you wish to have the Goods delivered outside Lithuania, the terms of delivery of the order are coordinated by a separate agreement.
    7. If you place an order to other cities in Lithuania (not Vilnius and Kaunas), the Company or a third party delivers the Goods within 1-3 working days. In the event of any problems or shortage of goods, the Company shall immediately notify you of the possible longer term of delivery of the Goods and, if you are satisfied with this, the Company shall continue to carry out the delivery of the order. In the event that the longer delivery period of the Goods provided by the Company does not satisfy you, the submitted order is canceled and the amount of money paid by you is refunded in accordance with the procedure established in these Rules.
    8. In all cases, the Company is exempted from liability for violation of the terms of delivery of the Goods if the Goods are not delivered to you or are not delivered to you on time due to your fault or due to circumstances beyond the control of the Company.
    9. The Company shall not be liable for any action, omission or event from the moment the Goods were handed over to the company providing delivery services (courier). In the event that the package you have received has external defects, you must inform the courier about it at the time of delivery of the Goods.
    10. At the time of delivery of the goods to you or your authorized person, you (or your authorized person) must, together with the Seller or the courier who delivered the Goods to you, check the condition of the parcel and the Product(s) and sign the document of transfer and acceptance of the parcel (after the introduction of the quarantine regime in the country, the Seller may adjust the procedure described in this paragraph). After you have signed the transfer-acceptance document of the consignment, it is considered that the parcel and the Goods are handed over of proper quality, there are no violations of the Goods, the basis of which is attributable to a non-factory defect, and there are no discrepancies in the assembly of the Product (s).
    11. If you notice that the packaging of the submitted parcel is damaged, the Product(s) is damaged and /or the Product(s) are in the wrong configuration, you must mark it in the transfer-acceptance document of the parcel and, in the presence of the Seller or his courier (third party), draw up an act of violation / non-conformity of the free-form consignment and / or the Product (s). In the event of failure to perform such actions, the Company is exempted from liability to you for violations of the Goods, quality, assembly, packaging violations that you have not marked in the delivery document of the Product.


      1. In case of return of defective Goods, the Company undertakes to pick up defective Goods and replace them with analogous goods. In the event that the Company does not have analogous Goods, the Company undertakes to return the money paid for the goods to you.
      2. It is necessary to inform about the defective Goods or the error that has occurred by e-mail. by post [email protected] the same calendar day that the Goods are delivered.
      3. When returning or replacing the Goods purchased in the e-Shop, we will ask you to fill in the submitted letter of return or exchange of the Goods.
      4. Depending on the type of Goods offered by the Company, you have the right to make a claim to the Company on the same calendar day from the date of delivery of the Goods on the same calendar day from the date of delivery of the Goods due to the discrepancies subsequently noticed and recorded by acts. In this case, the Company undertakes to examine the claim within 1 (one) business day and, in case of a reasonable claim, replace them with goods that meet the quality requirements or return the money paid for the Goods.
      5. In all cases, the money for the returned Goods is transferred by payment order and only to the payer’s bank account.
      6. The conditions for the return of goods do not apply to:
        1. If the goods have been damaged;
        2. When the packaged goods after delivery have been unpacked and are unsuitable for return.
Shopping Cart